Shipping policy
Shipping Policy
Last updated: 8 October 2026
Fox IT Solutions is based in Hamilton, New Zealand, and we ship products to customers within New Zealand.
1. Order Processing
Orders are normally processed during our business operating hours.
We aim to process and dispatch orders as soon as reasonably possible after payment has been successfully received.
Processing times may vary depending on product availability, order volume, weekends, public holidays, or circumstances outside our reasonable control.
If there is a significant delay with your order, we will make reasonable efforts to contact you.
2. Shipping Within New Zealand
We offer delivery to addresses within New Zealand through available delivery and courier services.
Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.
Delivery times are estimates only and may vary depending on the destination, courier network, weather, public holidays, peak periods and other circumstances outside our control.
3. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Fox IT Solutions is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
4. Courier Delays
Once an order has been handed to the courier or delivery provider, delivery is subject to the courier's network and conditions.
Courier delays may occur because of weather, natural events, transport disruptions, peak periods, public holidays, operational issues or other circumstances outside our reasonable control.
We will reasonably assist customers in following up delayed or missing deliveries.
5. Damaged or Missing Parcels
If your parcel appears damaged when delivered, please contact us as soon as reasonably possible and provide photographs of the packaging and product where appropriate.
If you believe your order has been lost or has not arrived within a reasonable delivery period, please contact us so we can investigate with the delivery provider.
Nothing in this policy limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
6. Click and Collect
Where click and collect is offered, customers will be notified when their order is ready for collection.
Customers should bring appropriate order confirmation and identification when collecting an order where required.
7. International Shipping
Unless specifically stated on the product or checkout page, Fox IT Solutions does not currently guarantee international shipping availability.
Where international shipping is offered, the customer may be responsible for any applicable customs duties, taxes, import charges or other fees imposed by the destination country.
8. Contact Us
If you have questions about shipping or delivery, please contact us:
Fox IT Solutions
S154/201 Hukanui Road
Chartwell, Hamilton 3248
New Zealand