Terms of Service

Last updated: 8 October 2026

These Terms of Service govern your use of the Fox IT Solutions website and your purchase of products and services from Fox IT Solutions.

By using our website or purchasing from us, you agree to these Terms of Service and our applicable policies.

1. About Fox IT Solutions

Fox IT Solutions is a New Zealand business providing technology products, mobile and computer accessories, devices, and repair and technical services.

Our business operates from:

Fox IT Solutions
S154/201 Hukanui Road
Chartwell, Hamilton 3248
New Zealand

Email: foxitsolutionschartwell@gmail.com

2. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and availability displayed on our website are accurate.

Product images may vary slightly from the actual product, particularly where manufacturers update packaging, colours or product specifications.

Repair and technical services may be subject to separate service conditions, estimates, testing fees, parts availability and customer approval before work is completed.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products or services.

An order is accepted when we confirm the order or dispatch the products, subject to applicable law.

We reserve the right to decline or cancel an order where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We reasonably suspect fraudulent or unlawful activity.

• The order cannot reasonably be fulfilled.

• There is another legitimate reason permitted by law.

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. Prices and Payment

Unless otherwise stated, prices are shown in New Zealand dollars (NZD).

Applicable Goods and Services Tax (GST) will be included where required.

Payment must be successfully completed using the payment methods available at checkout unless otherwise agreed.

5. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict or limit any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

Where a product or service does not meet the guarantees or requirements provided by New Zealand law, you may have rights to a remedy, including repair, replacement or refund where applicable.

6. Returns and Refunds

Our returns and refund conditions are set out in our Refund Policy.

Nothing in our Refund Policy or these Terms removes or limits any rights you have under New Zealand consumer law.

7. Product Use and Data

Customers are responsible for using products in accordance with applicable manufacturer instructions and recommendations.

For repair, servicing, upgrading or testing of electronic devices, customers should back up important data before providing a device to Fox IT Solutions.

To the extent permitted by law, Fox IT Solutions is not responsible for loss, corruption or alteration of customer data that occurs during repair, testing, servicing, upgrading or other technical work.

Customers are responsible for ensuring they have appropriate authority to provide a device to us for repair or service.

8. Repairs and Customer Devices

When submitting a device for repair or service, customers should provide accurate information about the device and any known faults or issues.

We may require reasonable information, passwords, access codes or other access necessary to diagnose or test a device where appropriate.

We may require proof of ownership or authority to have a device repaired.

Additional work or replacement parts may require customer approval where applicable.

9. Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorised access to our website, systems or accounts.

• Introduce viruses, malware or other harmful software.

• Interfere with the operation or security of our website.

• Use our website in a way that could damage Fox IT Solutions or other users.

10. Intellectual Property

Unless otherwise stated, content on our website, including text, graphics, logos, images, product descriptions and other materials, is owned by or licensed to Fox IT Solutions or its relevant suppliers and partners.

You may not reproduce, copy, distribute or commercially exploit our website content without appropriate permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services or payment providers.

Fox IT Solutions does not control third-party websites or services and is not responsible for their content, availability, policies or practices.

You should review the relevant third party's terms and privacy policy before using their services.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on our website with a revised "Last updated" date.

Changes will apply to future use of our website and future purchases, subject to applicable law.

13. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any dispute will be subject to the applicable laws and courts of New Zealand.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Fox IT Solutions
S154/201 Hukanui Road
Chartwell, Hamilton 3248
New Zealand

Email: foxitsolutionschartwell@gmail.com